At Sovansca, we want you to be completely delighted with your purchase. Our luxury perfumes are crafted with the utmost care, but we understand that sometimes things don’t go as expected. If you’re not completely satisfied with your purchase, we’re here to assist you.
Return Policy:
We offer a 30-day return window from the date of purchase for unused and unopened items. If you are not satisfied with your fragrance, you may return it for a full refund or exchange, subject to the following conditions: – Condition: The perfume must be unused and in its original, sealed packaging. – Receipt: Proof of purchase is required for returns. – Non-returnable Items: Opened perfumes and items marked as final sale cannot be returned.
How to Return Your Item
To initiate a return, simply follow these steps:
– Contact Our Customer Service Team: Email us at contact@sovansca.com request a return authorization.
– Pack Your Item: Securely package the perfume in its original packaging along with your proof of purchase.
– Ship It Back: Once your return is approved, we’ll provide you with a prepaid shipping label to send the item back to us.
– Please note that customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong product shipped).
Refund Process:
Once we receive your returned item and it meets our return policy guidelines, we will process your refund within 5-7 business days. The refund will be issued to the original payment method.
Exchanges:
If you would like to exchange your perfume for a different fragrance, simply let us know when contacting our customer service. If the new fragrance is of equal or lesser value, we’ll process the exchange promptly.
Damaged or Defective Products:
We take every precaution to ensure your perfumes are delivered in perfect condition. If your order arrives damaged or defective, please contact us immediately at contact@sovansca.com, and we will assist you with a replacement or refund.
Contact Us:
If you have any questions regarding our returns and refunds policy, feel free to reach out:
Email:contact@sovansca.com